Zeal AGM/VRLA Warranty

Zeal Warranty Statement

Sealed Performance Batteries (SPB) guarantee that all our batteries have been carefully manufactured and must pass strict quality inspections before being shipped.

For all 12V batteries under the Zeal brand SPB offer the following

  • Batteries less than 33Ah – 1 year (12 months) warranty.
  • Batteries greater than 33AH and less than 200Ah – 2 year (24 months) warranty
  • Batteries greater than 200Ah – 3 year (36 months) warranty

Conditions of Warranty

  • The battery selected by the user must be of the correct size, design, and capacity for the intended application. Failure to do this will void the warranty.
  • The batteries should be paired with a suitable charger designated for the technology. Incorrect selection of charger and/or failure to follow the correct charging that conform will void the warranty.
  • It is recommended that the battery should be installed and operated at an average ambient temperature not exceeding 25°C. The warranty period shall be reduced by 50% for operating temperatures that exceed on average above 35° Celsius.
  • The warranty shall be voided if the battery becomes unserviceable due to fire, freezing, misuse, abuse, neglect physical damage or any act of nature.
  • The battery will be determined to be defective if it fails to deliver less than 60% of its rated capacity during the warranty period. The determination of actual capacity shall be made in accordance with the IEEE Std 1188 performance test guidelines.
  • Installation of the batteries must be performed by suitably qualified technicians and in accordance with proven acceptable practices.
  • This warranty shall apply only to original purchasers. It is not transferrable.
  • The replacement battery warranty will be of a length that matches the balance of the original warranty of the failed unit.

SPB will offer a replacement battery for approved warranties

SPB shall not be liable for indirect, accidental or consequential damages arising out of the sale or relating to the use of this product. The end user assumes all responsibility for any and all personal injury and property damage resulting from the use, maintenance, transportation or installation of the product. The liability to SPB for any and all claims shall not exceed the purchase price of the battery.
This warranty is in lieu of all other remedies including but not limited to actions for breach of contract or negligence.

All other warranties expressed or implied including any warranty of merchantability or fitness for a particular purpose.

  • User agrees to make accessible the batteries under warranty to SPB or its’ authorized representative for inspection at reasonable hours and time intervals.

The warranty shall be voided if the battery becomes unserviceable due to: fire, freezing, abuse, neglect, repair, alteration or modification or any act of God.

Installation of the batteries must be performed by suitably qualified technicians and in accordance with proven acceptable practices or the warranty will be voided.

This warranty shall apply only to original purchasers in Australia or NZ. Warranties may be extended to other countries on a case by case basis. Please contact SPB to gain authorization for this.

Claims:

  • Contact the original point of purchase for instructions.
  • Complete the Non-Lithium Claim Form
  • Proof of purchase is required for any claim
  • Request return authorisation. No returns will be credited without authorisation.
  • In the case of a returned product, the batteries must be packed with sufficient padding and in the appropriate cartons to eliminate the risk of damage in transit.
  • The battery must only be returned in compliance with the transport and packaging regulations ruling at that time. Failure to do this may result in the carrier refusing the shipment.
  • Incorrectly identifying the content of such packages is illegal and the shipment could possibly be subject to substantial fines and confiscation of the goods in accordance with Federal and State laws.
  • SPB has the option to credit or replace products deemed defective and under warranty.
  • Cost of travel, labour, installation, and transportation shall be borne by the purchaser.

The above warranty is in lieu of and not limited to all other remedies, including negligence and breach of contract.

 The Competition and Consumer Act 2010 and the Australian Consumer Law may guarantee certain conditions, warranties and undertakings in relation to Goods.  To the extent they apply, these guarantees cannot be modified nor excluded by contract, and this warranty document does not purport to modify or exclude any conditions, warranties, guarantees and undertakings under the Australian Consumer Law.